We work with you to understand your objectives and to provide you with solutions tailored to precisely meet your organization's unique Information Technology (IT) needs. Our goals are to enable you to:

• Improve the performance and reliability of your IT systems
• Ensure that your IT services are providing value to your business
• Increase your customer's satisfaction with your IT services

Our philosophy is to use structured methodologies to implement industry best practices in your environment. We work with your team to determine your needs and specific issues. We then provide you with quantifiable and measurable solutions to address the technical and process elements of key IT infrastructure elements. Our consultants possess a wide range of IT industry expertise, which we apply to increase your productivity and reduce the costs associated with your IT infrastructure.

The following solutions are designed to improve the quality of your IT services, reduce your management risks, and align your technology investments to business unit objectives:

Performed by ITIL certified consultants, we show you how and where to implement proven, industry standard best practices to enhance the performance of your IT infrastructure. These best practices will ensure the quality, reliability and availability of your IT services, and we can apply them to any or all of the following functional areas:

Availability Management
Capacity Management
Change Management
IT Business Continuity Management
IT Financial Management
Problem Management
Revision Management
Service Desk / Incident Management
Service Level Management

The end result ensures a comprehensive integration of your staff resources, processes/procedures and technologies to ensure that your IT environment is effectively supporting your business.

Our Service Management Review identifies any elements of your IT infrastructure that could compromise your ability to fully support your business objectives. We perform a complete evaluation of all elements of your IT infrastructure, including the people, processes and technology supporting the delivery of your IT services. Using a structured "Gap Analysis" process, we identify where you want to be, where you are now, and how you can get to where you want to be. This service is comprised of comprehensive reviews of your information architectures, tools, standards, service levels, and systems management processes. Specifically tailored to address the unique business level requirements of your IT infrastructure, this service will provide you with a clear picture of your ability to provide quality, reliable services your customers and users. The result is that you will have a documented, time-based approach for adjusting your IT services to meet your business objectives.

Many companies are having to do more with less; and effectively doing so requires automation of the processes and services supporting the business. To facilitate this automation, we provide quality installations of a variety of products, including those from IBM, BMC, NetIQ, Oracle, and many others. Our services go far beyond simply installing the products: we make sure that the installations meet your specific operational criteria, including setting performance baselines and providing knowledge transfer to your support personnel. As Authorized Service Providers for IBM, BMC and NetIQ, we supply you with tactical expertise to rapidly tailor their products to meet your specific business requirements. We also offer solutions centered around developing custom BMC PATROL Knowledge Modules (KMs) to monitor and manage your IT components. Follow this link for more information about our KMs.

We perform software and hardware product evaluations to identify the best technology fit for your requirements. Our evaluations contain capability modeling, near and long-term support requirements, product ratings and ranking based on your business needs. The end result provides you with a comprehensive view of the staff resources, processes/procedures and support requirements to ensure that you are well positioned to make the best technology decision.

We also offer software development services based on a variety of languages from C to Java for developing new applications and for adjusting your existing applications to support your business requirements.

Service level management is all about managing your customer's expectations in relation to the services that you deliver to them. We work with you to determine what your systems are capable of delivering, and what your customers expect of your services. We translate IT performance and availability capabilities into terms your customers can understand, and help you negotiate service agreements with your customers. The result is the implementation of Service Level Agreements that meet the requirements of your customers, while adhering to the operational capabilities of your IT organization.

We provide technical resources, on demand, to deliver extended staff support. Our consultants are experienced in IT management best practices, and are available to meet your temporary and long-term staffing requirements for:

• Enterprise Management Tools (Tivoli, BMC, NetIQ)

• Operating System Administration:
       UNIX: AIX, HP-UX, Linux, Solaris
       Microsoft NT/2000 Server and Desktop

• Database Administration (Oracle, Sybase, MS SQL Server)

• Network Design, Implementation and Management

• Software Engineering

• Project and Program Management

• IT Policy and Procedure Development